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"went to several harley shops looking for a street glide. Got a great deal on the new one i wanted and gave me a great deal on my trade in. all the staff was great and treated me like family. "
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By: will pinnacle, NC
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"Wonderful staff, very helpful and welcoming."
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By: Jeremy statesville, NC
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"Like Harley-Davidson Dealerships Tilley's is not perfect. Unlike the rest in my area, it is by far the best!"
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By: Anonymous Kernersville, NC
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"I recently had a problem with my bike (used) that I had purchased last July. I had only put less than 3000 miles since my purchase (work & ride time dont share the same schedule). The problem is not the issue of the comments. My service expierence is the reason for the comments. I work in the automotive field and customer service is top priority. Saying what you can and will do and the following through on those promises is crucial to the survival of your business. I spoke with Clyde about my issue on a Tuesday and advised him of my problem and the length of time I have had the bike. He told me to bring it down so they could take a look at it and see what had happened. I ask if i could get some assistance because of the low mileage and time and he said he would see what he could do. I brought the bike down on Wednesday and he came out and help me unload it and took it right over to service for me. he introduced me to Rich (awesome quy) and Rich said they would take a look at it and he would call me and also said please call and check anytime. I called the following Tuesday and was advised the parts were ordered and what had happened and they should be in on Friday. I called on Friday morning and they said the parts were in and would try to get it done that afternoon. As sure as his word he called back and said the bike was ready but would need to call back with the total.(no problem). Again as sure as his word he called back on Saturday morning and gave a total, I said I dont think that's correct, i believe there is some assistance involved. Again he said " i will call you right back" no more than 20 minutes later he called back and gave a different total (GOD is SO GOOD). Tilley's,Clyde,Rich all of you are great. You did more than I could ever have ask for and then to top it all off when I came to pick the bike up Rich noticed something when he brought it around and took it right back in the shop and one of your awesome tech's (sorry didnt get his name) stopped what he was doing to put my bike back on the lift and make a needed adjustment. Thanks, Rich, your attention to detail makes a world of difference. You guys and ladies are the best. Thank you for making my Harley expierence worth the while. Dave, Sawmills NC"
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By: Dave Granite Falls, NC
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"CAME IN TODAY LOOKING FOR PARTS AND SERVICE WORK. BOTH DEPTS TREATED ME AS IF I CAME IN THERE EVERYDAY. VERY HELPFUL AND SHOWED VERY MUCH APPRECIATION. IVE BEEN TO SEVERAL DEALERSHIPS, AND NEVER BEEN TREATED THIS GOOD. TILLEYS HD DEFINITELY SHOWS RESPECT TO THERE CUSTOMERS. OH AND BY THE WAY I GOT A BIG MOUTH AND PLAN ON TELLING EVERYBODY WHAT A GREAT DEALERSHIP THIS IS. THANKS AGAIN FROM A FORMER CAROLINA HD CUSTOMER."
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By: GARY LOWELL, NC
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"As a new Harley owner I was eager to visit your dealership even though I live in Hickory and another dealership is much closer. I am fond of my local dealership but I found Tilley's to have a much larger selection and to make a long story short...I loved it! Thank you, I will be back very soon...and often!"
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By: Paul Hickory, NC
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"I saw the bike I wanted online on a Monday. I called your dealership and Clyde spoke with me. He was very helpful as I told him I couldnt get down there to Saturday. I told him I would call him back on Wednesday and check to see if the bike was still there. I called him on Wednesday and he said the bike was still there and asked if I wanted to put any money down, I told him I would go on faith that the bike would still be there when we got there on Saturday. I told him I would call back on Friday to make sure the bike was there. I called back on Friday morning and he said the bike was still there and he told me if no one was riding it that afternoon he would put my name on it. I called back on Friday afternnon and he said someone was riding the bike and he would call me back as soon as he knew the outcome. As true as his word he called back and said the bike was still there and he would hold it for me till Saturday. On Saturday my wife and I came to your dealership and the bike as promised the was there and we got to finally meet Clyde. What a awesome individual. We rode the bike and loved it. It was exactly what I wanted. Clyde and your whole staff from the wonderful lady in finance to the ladies on the sales floor who helped my wife get the correct helmet were awesome. This my first Harley and I am so glad I was able to purchase it from Clyde and your dealership. Thanks for every thing. David, Sawmills, NC"
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By: David Granite Falls, NC
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"Came in today for a tire change. Had my share of bad dealerships so I wanted to check out Tilley and see what there service was like. Really glad I did as I was treated respectfully by everyone and got a good price on a tire replacement and Travis did the work with pride and caring as if it belonged to him. Then to top that off had an exhaust leak I was not aware of but it was taken care of as well. On top of the GREAT service this nice young fellow washed my bike and did a really good job of that as well. You guys will do any work I have done from now on. Thanks Tilley , for being a class act dealer in my area!!! Mark"
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By: Mark Mount Mourne, NC
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"Well worth a three hour drive for us. Everyone was wonderful, especially Clyde. I love my bike. They have my business for all our future needs."
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By: Patricia Henderson, NC
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"Was down in the area and I rented a bike from the dealership, David helped me out with the bike, the girls took care of me with a few accessories for my ride in the Blue Ridge Mountians, David copyed me off a map and i was on my way, Thank you for a nice ride and your friendly staff.
p.s. the t-shirts i bought with your dealership name on the back will be seen here in Oklahoma, thanks for all your help."
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By: Robert HINTON, OK
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"The time and attention given to my wife and I was out of this world!!!!!!!!!!!!!!! We were first time buyers and thanks to the outstanding experience at Tilley's, we will not only buy more HD's, but we will ONLY buy them from you guys. Thanks very much, David and Jeanna Price"
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By: David Granite Falls, NC
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"My husband purchased a pair of goggle sunglasses for me at Tilley and, unfortunatley they were not the goggles I wanted. I called Cindy, and she was awesome. She knew the exact goggles I wanted, told me she would put them back until I could return my other pair. A friend of mine that was going east offered to take my pair back for me and exchange them. When he got back to Sylva, he could not stop talking about how awesome the sales staff was at Tilley. He kept on commenting on their customer service and person-ability. I just wanted to says thanks to Cindy, Loretta and all the staff at Tilley. Next time I am headed East, I will definatley top in at TIlley H-D. "
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By: Loretta Sylva, NC
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"When told by the Harley dealer my '08 V-rod DX was ready to rock and roll having had the Screamin Eagle and Harley bigger verturis, bigger injectors, and bigger cams installed. We had Vance and Hines slip-ons and the Power Commander covered. Seemed that after the initial test ride, things didn't rock or roll all that well to suit me. They tried again to no avail. I get wind of a place called Tilley's. I call and ask for the in-house resident expert/guru of V-rods and am told there's such a person that really did exist. Quite the conversation ensued during which my suspicions concerning my bike's performance were redirected to an area that was overlooked but of significance. Things are fine in the world now. Thanks to a friendly conversation with a knowledgeable hand, Tilley's is it for me and anyone I get the privlege to send that way. "
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By: Anonymous Edgefield, SC
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"I shopped dealers from Waynesville, (where I bought 2), Charlotte, Gastonia, Hickory. Tilleys is the best. Thanks! "
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By: Janet Lawndale, NC
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"I've been to them all and there's no place better or more friendly than Tilley's (Statesville). Easy and fast purchases of bikes, parts and merchandise. They let you stay in control of what you want and are great to work with toward your bike purchases. You need not look any further. Service compliments the sale with a willingness to get you in and out."
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By: Earl Clemmons, NC
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"I needed a drive belt and it was after closing and the guys opened back up for me even though it was after 5pm and got me my belt. Because of that I was able to go on my planned ride the next day. Thanks guys I really appreciate you going the extra mile for me when you didn't have too."
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By: Barry Taylorsville, OK
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"My FLHTCUSE2 was pick up by your dealership with a loss of power, low oil pressure, and loss of hydraulic clutch.
In a short time of 3 days, the problems were found and fixed.
Your Service Department with the mechanics that are employed were Awesome in getting me back on the road. The rest of my journey ended without any problems due to their diligence on fixing all the problems.
They deserve recognition for a job well done."
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By: George Boonsboro, MD
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"Thanks to Bob and Christy Dell,we bought our Harley from you and have been very pleased since ! You have a great dealership and staff !"
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By: Bill Catawba, NC
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"I am writing this to express my thanks and gratitude for the help that Don Tilley provided me on July 23rd while I was in Chilicothi,Mo at the Best Western.I spent the night there while traveling to Colorado;I woke up that morning abd my bike would not start.I had the greatest luck to have Don staying there as well.Don was able to find a problem with the fuel line fitting on my 07 electra glide and fix it right there in the parking lot.Don had me back on the road in no time at all and I was in Colorado by that evening.Had it not been for Don being there my day would have been shot waiting for a tow and repair.It was truly an honor to meet you Don and thank you again for the help you provided me that morning. See you on the road again sometime.
James A Lee II
Decatur,Il"
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By: James Decatur, IL
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"I have purchased several HD's from Tilley HD Statesville NC. The staff and dedication is the reason I return. I have sent them many clients. I enjoy having my bike serviced just so I can chat with the friendly staff. Keep up the good work!"
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By: Shelli Cornelius, OH
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"Great dealership. My purchase was flawless. Great bunch of folks to deal with !"
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By: Eva Tryon, NC
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"When Susan and I visited Tilley HD we were greeted by a friendly warm and staff and were made to feel truly welcome...After speaking with Cylde Eller we knew Tilley HD was going to be the dealership for us...From the ordering of the motorcycle to the help from Jutin with the accessories,We never have had a more pleasurable experience... Thanks Ken Bullard"
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By: Ken JACKSONVILLE, FL
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"Very nice people and pleasant experience both buying my new bike and accessories, jacket, helmet parts. I'm impressed! Thanks Tilleys!"
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By: Todd Mooresville, NC
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"everyone at tilley was very friendly & helpful. while amanda & rick handled the actual bike sale, everyone at the dealership was quick to answer question & offer help. i would not consider going anywhere else to purchase anything i need. thanks tilley for the best buying experienc anyone could ask for. rob heckathorn"
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By: rob hiddenite, NC
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"Amanda and Rick,
I wanted to say thanks to both of you for your help, in making first bike purchase a memorable experience.. Amanda, from the time I walked into Tilley Harley Davidson Dealership...you've made me feel very welcome all the way up to my taking delivery of the bike. Rick, you've been patient with me doing the pre-sale and post sale, which exemplifies the care you show your customers.
It's this kind of service, that I would refer to others Tilley Harley Davidson.
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By: Anonymous Charlotte, NC
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"I think your Store is wonderfull. It has everything that you would possibly need for your motorcyle. "
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By: Melisa Cleveland, NC
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"Although I purchased my 2003 FLSTCI at a dealer close to my home, I now make the 30 minute trip to Salisbury anytime I need anything H-D. Dustin, Christy, Brain and the other service writers take time to listen to what I need done to the bike. Frankie and the parts department personel are the best knowing exactly what adaptors I'll need to add any part I buy. Tilley's is the BEST H-D dealer I've done business with on a regular basis in my six years of owning the finest motorcycle made in the world......Harley-Davidson. I have encouraged friends (and would anyone) to trade with Tilley's H-D."
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By: Randy Concord, NC
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"In September of 08 my son and I were riding through the Smokey Mountains. We exited the mountains at Ashville and took Rte 40 to Statesville. While traveling on 40 I noticed a shimmy in my back wheel. At first I thought the road was the cause of the shimmy but as I went to get on 77 north I had no brakes. We traveled about four miles before we could exit the road and check the bike. I discovered that the rear axle bearings were bad and had leaked the oil on the brake pads causing the brake failure. By this time the wheel was starting to wobble and a grinding sound sould be heard. By using my Sumo GPS we found Tilleys to be near and proceeded to slowly drive there. I was uncertain of what the outcome of this venture would be because I didn't buy the Heritage there. I went to the service department and told Rich Pope, the service manager, my problem. He checked the bike, wrote a work order and took my bike into the shop and fised it. I know the shop was busy that day because of all the people and bikes coming from the department getting work done. He not only fixed my back wheel but washed the bike when the work was done. My bike is 2005 Heritage Softtail Classic with 56,000 miles and this is the first trouble I had. While riding in unfamiliar territory and having a breakdown can be scary and give you apprehensive feelings. Mr. Pope and Tilleys were very friendly and very helpful and had me back on the road with a smile on my face in two hours.
Thanks Tilleys
John Strickler"
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By: Anonymous perryopolis, PA
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"Absolutely great experience. Amanada Johnson was great showing me many different motorcyles. Financing was easy. I couldn't be happier with the new Ultra Classic. They were great dealing with my trade also. This bike will last a long time, but I'll be back for my next one."
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By: Tim reidsville, NC
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"Very satisfied with purchase. Great dealership!"
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By: Marty Polkton, NC
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"My husband and I each bought Sportsters. I have never been so excited about a purchase (not even the house). We love to ride together! Although I am very rusty and had an accident (broke my leg), I look forward with anticipation to when I can get back on my bike. I feel that my enthusiasm is in part a result of the GREAT service we received from Tilley HD Statesville. From our salesman (who is married to the youngest Tilley daughter) with a great personality to Amanda in finance & the insurance girl, right on through to the helpful ladies in apparel and helmets to Chris and his staff in service, everyone makes you feel welcome. Tilley HD staff is knowledgable,helpful and most importantly - kind. We have already been back three times just to hang out (we bought our bikes just a month ago). How many "stores" do you really like to just visit? Going to Tilley's is like going to a family reunion. We love it!"
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By: Dana Mocksville, NC
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"very happy with everyone. always willing to help and answer any question. "
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By: Robert Statesville, NC
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"I boght my first harley at tileys. The best time of my life. All your staff made me feel right at home, everyone there is so nice. Tileys is the best i will tell everyone to go to Tileys HD. So thank you all and keep up the good work."
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By: Phillip Taylorsville, NC
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" After 40 years of riding, I finally became a "Tilley Rider". Everyone involved in my May purchase was prompt, courteous, and professional. Special thanks to Paul (sales)and Kris (F&I) for making this like old home week. I would also like to thank my friends in the service department for both the friendship, the good advice, and for taking good care of me in general over the years. I would not hesitate to send someone to Tilley H-D!! Steve Adams "
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By: Steve Claremont, NC
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"Thanks for all of your help!
Kris,Clyde and everyone at Tilleys great group of people!"
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By: Daniel winston salem, NC
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"I recently purchased a new Softail Custom. I visited several dealers before making my purchase.
The service from Paul in sales & Allen in financing was by far the best.
I would recommend this dealer for everybody.
Thanks again. Great experience.
Tyler Schroeder"
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By: Tyler Charlotte, NC
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"I just wanted to drop a note and send along a thank you to one of your mechanics. Sunday 4-13 I came in after troubleshooting on my own to purchase an ignition coil for my '03 Heritage Softail. I asked at the parts counter for a mechanic to clarify a couple of questions before dropping the $100+ on the new coil. The mechanic that just happened to walk by was Bryan Fox who gladly assisted. With his expertise and a few minutes to test the coil I had aganst another at the store I walked out knowing that my ignition coil was actually OK. Based on his experience he advised that I purchase and install a relay that cost $9. When I got home and installed the relay the bike fired right up. In talking with Bryan he told me that he was actually not working and was in the shop on his own time. I wanted to go on record with this note telling the management at Tilley HD that you have got a great person working for you in Bryan Fox and that I appreciated his time and willingness to go out of his way to help me out. Bryan thanks and I owe you one!"
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By: Michael Mooresville, NC
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"A huge thanks out to all you employees for the great service during our visit. Paul in sales was very helpful with questions we had. I highley recomend Tilley Harley Davidson to anyone. Thanks again.
Ron & Bonnie Struble"
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By: Ron Battle Creek, MI
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"Everyone from the sales staff--- especially Paul, the service (warranty snafu), parts (special order was quick and accurate), merchandise (the girls are helpful and friendly), to the greeting when we walk in the door has been super. Even our new puppy "Mitchum", named of course after Robert Mitchum felt welcome. Now get us a deal on a black cross bones and we'll be in "hog" heaven. "
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" My experience at Tilly Harley-Davidson was as bout as good as it gets. They had the bike I wanted. There was no games played and they worked with me on the price, which made me feel like a valued customer, even though I was from another state 300 miles away. I appreciate their honesty and for them doing all that they said they would do in helping me purchase my Harley.. "
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By: Ron Kingsport, TN
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"I have to admit that the service at Tillys is above all the best i've delt with for me and for my family who have Harleys.......The people are very helpful and as soon as you walk in the door you feel like family...Thinks so much everyone at Tillys."
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By: Richard Yadkinville, NC
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"Buying a Bike at Tilleys was, with out a doubt, the single best experience I have ever had while making a major purchase. From the time I opened the front door until the moment my bike was moved outside for me and the purchase completed to say first class service would be an understatement. Chris guided, made recomendations and basically held my hand through the entire process. His knowledge, professionalism and care for me the customer deserves more than my limted comments. Don as Im sure you already know, Chris- in a word- WINNER. I want to thank all the Tilley employees I met today and to let them know to get ready because ill be back with friends and family to make all of our Harley purchases at Tilleys. Thanks guys, Steven J. Dewey"
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By: Steven greenwood, SC
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"Paul was GREAT, he kept me informed on when my bike would be in. Allen was GREAT with the financing and taking care of all the paperwork. I will definately recommend Tilley H-D to all my friends."
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By: Jeff Andrews, NC
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"The Best Sale/Buy I have ever made!"
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By: Michael Vale, NC
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"I have been riding for a little over a year and i have to say that Tilly's is one of the best dealerships to deal with when buying your first Harley...I have to be truthfull i have been to at least three other Harley dealership franchises and by far Tilly's is up front when it comes to a customers needs....My experience so far is comendable,thanks again you guys and can't wait to get on the road..."
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By: Rick Yadkinville, NC
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"Just wanted to say Amanda Johnson is "bar-none" the best sales person to deal with. She went the extra mile to help me with a replacement part on my bike. I know who I'll be dealing with in the future when it comes time to trade.
THANKS Amanda..........."
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By: Tim Statesville, NC
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"Very satisfied with purchase. Sales people were very friendly and professional. They treat you very fair, even if like me, you ride in on a (metric) wanting to trade. They didnt make me feel small or un-important, and wanted my business just as much as if I had came in on a Ultra-Classic. I would and WILL be dealing with them in the future. Again, Thank You Amanda, Tim..."
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By: Tim Statesville, NC
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"The service department at Tilley's in Statesville is top notch!!! They know there buisness and are on the ball!"
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By: Amy Mooresville, OK
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"Clyde and Chris are the best.They told me from the start what i needed to do to purchase my new night train. I have waited a long time for this and they made it happen so easily.Thanks for everything guys ride easy.
Sincerely,
Brett Hall "
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By: Brett Charlotte, NC
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"Contacted Tilley via internet, had an answer the next day. Make my request known. as soon as the bike came in I was contacted, told when it would be ready, made deal in less than 48 hours. It was a great experience with Tilley's of Statesville, NC"
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By: nelson Fayetteville, NC
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"I have purchased 2 new bikes from there in the last 3 years. One for my wife (FXDL) and one for me (FXSTD). The entire staff there has ALWAYS treated us with the greatest respect. 5 STARS all the way....
Mark
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By: Mark Hickory, NC
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"Paul Morrow was the reason we purchased two bikes. We went to several different dealers and Paul was the only sales person wanting to help us. He was pleasant, knowledgable,extremely helpful and just overall the best salesperson we found. Our only regret is that Tilley is not in Wilmington.
Nancy"
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By: Nancy Wilmington, NC
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"i contacted hd to find the bike i wanted, one of which was less than half the distance to me. because amanda was so outgoing i made the longer trip to get the bike. she even came in on her day off! thank you amanda and tilley hd. bw."
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By: brian tallahassee, FL
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"I was on a trip to Atlanta from Cape Cod Massachusetts. I developed a reocker box leak that needed attention. I located the dealership via a billboard on Rt. 77. The service writer took a look at the problem and informed me what was going on. He got me in for the repair as soon as possible (happened to be lunch time). The tech was excellent and took care of the leaking gasket and replaced both. He also adjusted the drive belt that happened to be loose. The whole time I was waiting the staff of the dealership were very helpful and courteous; the receptionist even offered to have someone go and get me some lunch. I have since recieved two follow up calls making sure everything is still okay (nine months later). I have recieved a total of two MORE calls from Tilley HD after service than I have recieved from the dealer that I bought the bike from. My experience with Tilley HD was and still has been excellent!!!! If I am ever in the area again I will make sure to stop in. Thank you very much!!
Neil Nolan
Harwich, Mass"
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By: Neil Harwich, MA
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"I bought my first Harley from Tilley's. I had shopped around at other dealers and I did not get the service at other dealers like I have at Tilley's. The selection of bikes and parts are great. Everyone there has been great to be around. 99% of the time Tilleys has what I need in stock. Thanks"
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By: David charlotte, NC
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"Amanda was very helpfull and even came in on her day off to show me the motorcycle we had talked about. Rick was helpfull and professional in finance making the experience less stressful. The entire staff is top notch..I will come back and tell my friends."
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By: Anonymous shelby, NC
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"glad to be a new member of the harley family,would not go to any other dealer in the future for a harley.A+ on all dealings.very satisfied."
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By: casey mount airy, NC
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"Great sales and service and sales associates are so corteous."
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By: Lori Granite Falls, NC
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"Very happy with the overall experience."
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By: Eileen Mooresville, NC
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"Everyone at Tilleys are great from the receptionist at the desk to the girls in the store! I felt as though I was somebody special. I will recommend Tilleys to all my Friends! Thanks fo making my dream of owning a Harley a reality!
Timothy Yarbrough
Statesville, NC
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By: Timothy Statesville, NC
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"I bought my first Harley on December 7, 2006. Everyone at Tilley's was great!!! Thanks!!!"
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By: Timothy Statesville, NC
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"back in 03 i wanted a sportsbike but had a small budget, i found i buell blast in the cycle trader that tilley had, but by the time i convinced my dad to let me buy it it was too late when i got there it had been sold earlier that day, i was disapointed but after looking around i saw a 2003 sportster 883r i fell in love with it but at the time i couldant afford it! so i just kept dreaming and pestering clyde ever since i have an 04,05,06,and an 07 brochure all with clydes cards stapled to the front. a few years ago i still couldant afford a harley but i found a cheap honda shadow that i could. i liked that bike but the honda dealer experiance was terrible. i enjoyed my shadow but after a year and a half i finaly got i big promotion at work and as soon as i got off i went to tilleys and talked to clyde then on my next day off i went to tilleys and finally got my dream bike a 2006 883 ive had it for a few months now and put about a thousand miles on it i love the bike and the dealership i try to go there at least once a week and i will deffinatly by all my future bikes there!"
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By: kevin mooresville, NC
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By: Dianna statesville, NC
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"I am new to the entire Harley Davidson expierence and the staff at Tilley's have all gone above and beyond to help me feel part of the "family". I have never seen a group of individuals as dedicated to customer service as the team at Tilley Harley Davidson. Thank you.."
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By: Frank Davidson, NC
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"I bought my '06 Roadglide at another local HD dealer but decided to service it at Tilley. I have always received a warm welcome from your friendly staff whenever I visited. The quote for my upgrade service work was $550 LESS than the dealership that I bought my bike from. The work was flawless and your service department went beyond what they said they would do. My next HD purchase will be from Tilley. Thanks again.
Dean DePhillips"
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By: Dean Davidson, NC
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"Very great experience. Amanda Johnson was so helpful and really did a great job with the deal. You have such a great shop. The jewelry selection is the best I've seen. Everyone was so helpful and friendly."
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By: Steven Candler, NC
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"Recently I made the decision to take the plunge and buy my first Harley. I used the internet to see if there was anything in my price range and found that only Tilley had something in my price range. Not only did they have something, they had 3 in my range. No other local dealership had anything close.
I made contact with Clyde who invited me up to take a look. I was sold on a certain used bike but Clyde informed me of a 2006 he had just gotten in trade. I was not even remotely interested and had made my mind up to come check out a used 2001.
Upon arriving I discovered I did not like the 2001 a bit and Clyde once again suggested the 2006. I was very wary as I used to be a car salesman myself, but Clyde was honest and straight forward the entire time. I ended up buying the 2006 for only $200 more than I was going to buy the 2001 for.
I would recommend Tilley’s to everyone. Every person I came in contact with was professional and helpful and I plan to make the drive to Tilley’s for all my parts and service from now on.
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By: Gregory Huntersville, NC
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"buying experience was a pleasure"
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By: Anonymous kannapolis, NC
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"What a great way to be treated, even if you buy a used bike your dealership is A1 in my book.The salesman Trent Jancse realy made it easy for me to know I wanted to buy from your shop.I drove from Roanoke Va. to buy this bike.When we left Tilley's, we new we had made the right move by buying from you.Thanks Friends for life The Crowder crew. "
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By: Donald Troutville, VA
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"My brother , my wife & I stopped into your store on our way to South Carolina.From the welcome when we walked in to the thank you for coming when we left , I have never been treated so well by any store.Your people especially the greeter at the front desk were great.We bought some shirts & other stuff , they gave us free key chains & dip dots.I was so impressed that when I buy my next bike I will drive the 700 miles from Upstate New York down to Statesville.I've already taken my dealers dot off my Road King & put yours on.I'm a service manager at a Pontiac-Honda dealer up here, so I know how important good customer service is & obviously so do you.....GREAT JOB !!!
Terry Harrison"
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By: TERRY ROCHETSER, NY
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" I have drove by Tilley's since I was old enough to drive, I can remember it from when I only could ride a bicycle, if I went anywhere. I new Clyde from back in 86, and he had a Harley then, I just wasn't sure that was for me. I bought a Honda then in 86 and another in 89 and sold it just a few months, kids came along. I still wanted to know how it felt to ride a real bike. So while on my second tour of Iraq I stopped by the base "NEW CAR" sales office, discounted sales they tell you, and looked at their prices. I called Clyde talked with him about a new bike. He tells me to go online and see what they had and what the latest greatest out by Harley there was, so I did. I called him back told him what I was wanting to do, he says come on in when I got home on leave and he would hook me up. I left Iraq the next week, took 2 days to get home, got off the plane in Charlotte went home got in my car drove to Tilley's. Clyde seemed surprised to see me so soon, I told him I hadn't rode a bike in over 15 yrs and wasn't sure about getting anything real big at first. So he shows me evrything on the sales floor that was in the price range we talked about earlier, and to make a long story shorter, I went the very next morning and rode an 06" Sportster 1200L home, I might have put 750 miles on it before having to go back to Iraq. But it doesn't stop there, OH NO! I went on line to look at accesaries for my new ride and seen the 07's that were to come out in AUG-SEPT time frame. So I call back and this time I talked with Amanda Johnson. I told her I wanted to trade in my 06'Sportster for the 07' Softail Custom, she emailed me back the paper work I needed for my dad to sign for me and made the deal right over the internet dang near. I work in retail work myself in the civilian side, and the sales staff, even down to the lady that answers the phone, are by far the friendliest bunch I ever have had the pleasure of dealing with. I wish I had money to send them all t-shirts from Iraq. If I had known that going to Tilley's would have been that great, I would have done it years ago. I have sent several of my buddies from here there already, even met people from other states that have bought from Tilley's, they too say it's the only place to go for a new Harley, used ones as well. "
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By: Michael Statesville,N.C., NC
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"Tilley's is by far, the most friendly and service oriented dealership I have visited. The people working there are professional in every way and make customers feel welcome as soon as they walk in the door. Next time I purchase a bike, Tilley's will be the only place I check. "
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By: Matt Hudson, NC
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"I wanted to take a minute to express how wonderful the buying experience was at Tilley Harley-Davidson. I recently traded my 2005 Sportster for a 2006 Heritage Softail Classic, Peace Officer’s Special Edition. I located the bike online and immediately called the dealership to inquire. I spoke with Clyde and within 10 minutes I had a deposit on the bike. This week my wife and I made the 6-hour trip from the Outer Banks to Statesville. From the moment we walled through the door we felt like royalty. Through every step of the process the staff far exceeded our expectations for service and satisfaction. The manager gave us a fare trade on my bike and Allen Queen walked us through every step of the finance process making it almost painless. The parts and service staff stepped up to the plate and installed my new exhaust while we waited. The girls in the accessories department took the time to help us pick out some new gear and went the extra mile to ensure my wife picked the right helmet. In Clyde’s absence, Paul steeped in to close the deal and went over every feature on our new bike. We must have passed a dozen HD dealers between our house and Statesville, but the 6-hour ride was well worth it.
I can’t say enough about Tilley Harley-Davidson. If you want to see how enjoyable buying your dream bike can be, see the staff at Tilley!
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By: Jeff Kill Devil Hills, NC
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"I am a former competitor in AHDRA, FX Modified. In 1989 I held(for a while) 1/8 mile E.T. record. I am a rider of 43 years experience. I went to Tilley's because because Mr. Tilley was a Harley-Davidson dealer long before it was "so-o-o-o cool". In other words back then, becoming a dealer was not a guarantee financial success. He just loves H-D!"
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By: Michael Kernersville, NC
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"VERY NICE PLACE WAS VISITING MY SON AND STOPPED IN TO BUY SOME SHIRTS AND LOOK OVER YOUR INVENTORY GREAT JOB
VERY GOOD STAFF FORM THE MEET AND GREET TO THE SALE
KEEP UP THE GOOD JOB
NICK"
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By: NICK north branch, MI
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"For several years. I have been riding various metric street bikes. Mostly Honda CBR or Yamaha R6. And i have always loved the thrill of the speed and handling. But there was always the problem of comfort. After 100 miles or so, i would have to stop because of being cramped up or just tired from being bent over all day. But that all changed a few weeks ago when i decided to join the Harley family. I went to several different dealers, from Hickory to Wilkesboro and others, searching for the perfect bike for me. This took about 2 weeks or so, but on 4/06/2006, I decided to make the hour long trip down to Statesville NC and visit with the folks down at Tilleys. I wasn't sure why until i got there, but some of the other dealers told me it would be a wasted trip, and it wasn't worth the drive. But i am glad i "wasted my time" drivin down there. As soon as i walked thru the door i found out why the other dealers didn't want me to come. I felt like i was walking into the home of a long time friend. Don't want to say the name, but at one of the other dealers, i had to go and find someone to help me. and there was only one other customer in the store. As soon as i waled thru the door at Tilleys i was greeted. That, i think, is the most important position in the store. most people form there opinion of someone or some place in the first few seconds, and with someone at the front door to greet you with a smile and welcome you in, just makes you feel like you are in the right place. And i have to give a special thanks to Paul, my salesman. He didn't really try to push me, or "sell" me a bike. instead it seamed like he was just there to help me figure out what i wanted in a bike, and what was best for me. he took the time to show me around what was on the floor and in the back. After my bike was picked out, he helped find a few things to add to it. The guys in the service department did a great job of instaling my new bars and grips. It looked like it had come from the factory that way. Also the girls who helped me pick out a coat and helmet were very polite and really did a great job of getting me what i needed. Then when it was time to do all the paperwork, everything was explaind and questions answered in a way i could understand. And when it was finaly time to hit the road, Paul did a great job in explaining to me everything in the owners manual and on the bike. Over all it was an excellent experience, and i would and have already recommend anyone looking for a new bike, go to Tilleys. No one around here can touch the price or the service. Again, thanks to everyone at Tilleys, and keep up the good work.
Thanks, New Harley owner,
Jeremy Jordan"
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By: Jeremy Hickory, ND
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"Tilley's in Statesville is the most professional Harley dealership I have dealt with. As far as accessories go, Kristy Dell is the best."
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By: Brian Advance, NC
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"I bought my bike from you in December 2005 We loved the service we received there I strongly would recomend my friends to you."
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By: Steve Forest City, NC
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"Tilly's service and personnel are first rate and they make customers feel comfortable and willing to come back. Vicki's smile when you enter the dealership welcomes you in. Amanda, Paul and Ronnie are most helpful to potential customers. So helpful that my friends Craig and Cindy bought a StreetBob from Paul for Cindy and they love it. Good service like this will keep customers coming back."
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By: Bill Clemmons, NC
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"Chris in Rentals dept was a great help. I would like to thank everyone at Tilley's for helping to make my Holiday exceptional with the Heritage Softail Classic Rental. Had no troubles with the bike and was confident that if I had I would have been taken care of.
Again Thanks
Perry Reum"
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By: Perry Camrose, Alberta, Canada
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"THANK YOU CLYDE FOR HELPING ME FINALLY BUY MY DREAM BIKE,I ALWAYS WANTED A HARLEY,I HAVE BEEN BUGGING CLYDE FOR OVER A YEAR AND WITH HIS HELP I FINALLY GOT MY ULTRA CLASSIC STANDARD,THANKS TO ALL THE SALES STAFF AMANDA,RONNIE,ALLEN AND VICKIE AT THE FRONT DESK,THANKS TO RICKY JOHNSON IN PARTS AND THE GUYS IN THE SERVICE DEPT FOR PUTTING ON MY ACCESSORIES,MY ONLY BAD EXPERIENCE WAS WITH FINANCE TO HIGH ON THE INTEREST RATES BUT YOU STILL GOT ME I'LL REFINANCE LATER SOMEWHERE ELSE,THANKS TO RICK, SALES MANAGER FOR THE COAT I THOUGHT A LOT OF THAT,THANK YOU, DON AND ROBINETTE AND THE GIRLS IN MOTORCLOTHES FOR THE GREAT JOB YOU DO"
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By: rodney statesville, CA
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"Thank you all for everthing you have done for me and my wife
on our new ultra classic.Paul was very helpful in everything
he help me with.
Thanks for everthing
Tim & Becky Millsaps"
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By: Tim statesville, NC
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"I bought from Tilley on the recommendation of my dad. When I made my first phone call, all the salesmen were apparently away from their desks, helping other customers, or something...The lady that answered the phone said that there was one salesman there but he was on another line. So she asked if she could have him return my call...So I agreed...reluctantly...I thought "I'll never hear back from them" - BUT...within 10 minutes, my phone was ringing and it was Tilley HD...My salesman...from then on out...was Clyde Eller. What an amazing friend I had made...right over the phone! Clyde helped me make this purchase right over the phone!! I logged onto the internet to make sure I liked everything about the bike...and of course, I did. Then, I had the pleasure of "meeting" Allen Queen...Another amazing friend that I had made right over the phone. These two men helped me keep this secret from my husband ... I could have hugged and kissed them when I finally had the pleasure of meeting them!! What two wonderful men who I now consider friends! If I ever need anything, I know who I'll call!!"
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By: Melissa Zionville, NC
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"My experience in buying my 06 Heritage Softail Classic was very enjoying for me and my wife, I tell every one if they want a bike go see Tilleys thanks again for all the help at Tilleys including the sales staff there and to Clyde Eller pleasure doing business with you .Thanks from Steve & Paula Butler Forest City N.C."
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By: Steve Forest City, NC
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"It was a true pleasure dealing with Tilley HD of Statesville, from the sales staff, parts dept and the exceptional professionalism of your service dept. I have thoroughly enjoyed my '04 Fatboy and have racked up almost 20,000 miles on it so far....... When I get ready to purchase my next bike, I will definitely do it through Tilley's....
Sincerely,
Craig Thomas
Walkertown, NC."
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By: Craig Walkertown, NC
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"I have always purchased my Motorcycles from Mike Adkins, of Mike's Harley-Davidson, in Delbarton, WV, and will continue to do so. Having a "need for speed", I asked Mike what we could do to my Engine to get more Horsepower. He, (Mike Adkins), personally took me to Statesville, out on RT.70, to the old shop, and introduced me to Don Tilley. I had read about Don, and followed his career in Racing, and his pursuit of Horsepower, that pre-existed being personally introduced to him, for many years. I thought he was too "Famous" and "Important", to meet a "little guy" like me. I was wrong. He treated me like he had known me all his life! Like I was Family. I told him all I wanted was to be in the front! Like Don, I have an insationable need for speed! That's a tall order, when you ride an Ultra Classic. At any rate, Don finished that Motor in Feb. of 2004. Neal Taylor, under Don's direction, and the Team at Tilley's gave me exactly what I wanted. No Harley has been able to get around my "Led Sled!" I must also mention the work performed on my Bike was flawless. I have really abused that Engine, and it has been trouble free, to date. Neal Taylor treats my Motorcycle like it was his. I like that. Mrs. Tilley, (Robinette), John Cartner, Richie, Vicky, Donna, the whole crew makes me feel like I'm home when I visit the Dealership. I live 5 minutes from a Harley Dealer in WV. Why do I travel 125 miles to Statesville, or 80 miles to Mike's in Delbarton, WV? Because they treat me like I'm family. The MoCo needs more Dealers like Don Tilley and Mike Adkins. They're the "Real Harley Dealers!" I reccomend them to everyone I meet on a Harley! Ride Clean. Ride Hard. Merry Christmas--Carl Hubbard "
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By: CARL Beckley, WV
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"WOW!! Everyone at Tilleys made this a very memorable experience. After 20 years of wanting a Harley I finally got one. Your sales staff was not "selling" me a Harley, they HELPED me buy one. Amanda was wonderful! Christmas came early for me this year, thanks to Amanda, Mike and Tripp whom I called Santa. Thank you so, so very much! "
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By: Angie Davidson, NC
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"I haven't had any dealings with the Tilleys in about 18 years, but they will be the first ones to get my business each and every time I do any business with an H-D dealer.
Thanks, Ken"
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By: Ken Granite Falls, NC
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"This has to be the most friendly store that I have ever been in. All the sales people from motorcycle to clothes and parts. They spent what ever time you need to make sure your purchase is exactly right.
The service dept are the only gentlemen who will tell you the truth about and new updates available on the 2006 models. I look forward to dealing with you in the futher. Thank you very much for all the help.
Ginger"
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By: Virginia Black Mountain, NC
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"I have nothing but good words for everyone from Parts, Accessories and Service. They all have been very helpful and I would not take my bike (2005 FLSTFI) anywhere else for service or parts. Keep up the Great Work."
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By: Steven Mooresville, NC
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"Oh my gosh, I have just purchased my first Harley. I am absolutely loving every minute of it. I've had it now for 3 months. I am so glad that I made the trip to Tilley's for my purchase, I wouldn't buy the same bike at a closer dealership, they were not at all friendly or helpful. The staff at Tilley's is absolutely amazing. I can't name everyone but I do remember Allen working so hard to finance my bike. Everyone from sales to service was just perfect. I wouldn't have imagined it could be such a great experience. Thanks so much Tilley's!!! You're the best!!!"
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By: Michelle Morganton, NC
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"We have a Harley Dealer here in my local area and I would rather be naked than buy a thing from them. I love your staff. Everyone is friendly and helpful. I feel as if my presence is welcomed. Thank you very much."
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By: Juie Hickory, NC
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"Who would imagine that buying my first Harley would be such a great experience! I wish I could name everyone that make me feel like I am an important customer but that might take up too much time and space. From purchase to parts to service, the girls that help with the H.D. merchandise and those wonderful gals at the front desk who always have a smile for me when I walk in. If you're in the market for anything Harley Davidson, don't bother going anywhere else, Tilley's is the only place you'll need!
A big thanks to the whole Tilley's family! "
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By: Leo Statesville, NC
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"I bought my first motorcycle about 2 weeks ago, the staff at Tilleys made everything extremely painless. The financing was taken care of in no time at all and all of the staff was helpful and courteous. Tilleys is not exactly around the corner from my house, but I will make the drive anytime I need anything due to their great staff and products."
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By: Byron Cornelius, NC
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"I would like to thank your service Department for the help that we received on 7-12-2005. We were on a trip to Niagara Falls and had tire trouble in Concord (nail). Your service manager (Toby Trouville)had the tire replaced plus the breaks by the time Vickie Kress had chauffeured us to the local Ihops for breakfast. Thanks Toby and Vickie."
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By: Rick Charlotte, NC
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"On Saturday, 07/09/05, my wife and I rented your Heritage Softail. We were extremely impressed with your facility, including the work/repair area, and your staff is second to none. The bike was great, and we had one of our best riding experiences. Thank you. Jim."
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By: Jim Portsmouth, VA
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"My experience at Tilley HD was great. This was my first bike purchase and it went very smoothly and Clyde was a great salesman. Thanks for a great experience!!"
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By: Levonda "Jeannie" Conover, NC
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"AMANDA IS GREAT"
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By: JIMMY CALABASH, NC
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"I WOULD LIKE TO THANK AMANDA AND ALL THE FOLKS AT TILLEY'S FOR ALL THEIR HELP WITH THE PURCHASE OF MY NEW FAT BOY. I CHOSE TILLEY HARLEY DAVIDSON BECAUSE OF THEIR CUSTOMER SERVICE REPUTATION, I SPOKE TO MANY OF MY FRIENDS AND RIDING BUDDIES BEFORE I MADE UP MY MIND OF WHICH DEALER I WOULD BUY FROM, AMANDA WENT OUT OF HER WAY TO ASSIST ME WITH MY PURCHASE. ONCE AGAIN, THANKS TO ALL AT TILLEY HARLEY DAVIDSON FOR THEIR HELP.
BOBBY MALLOY "
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By: Bobby LEXINGTON, NC
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" I drove down from Frederick, MD and don't regret it one bit. From the initial phone conversation on, the sales department was excellent. Paul Morrow is a credit to your agency and his professionalism, courtesy and honesty greatly contributed to my decision to purchase a motorcycle that was more than 430 miles from home. Even after the sale, Paul has continued to assist me with any questions and concerns that I have.
The finance department was also very friendly and courteous, as well as easy to deal with. My overall experience with your dealership is one of total satisfaction.
When the time comes to purchase another Harley, you may rest assured that I will be making another 6 hour drive to Tilley HD.
Thank you all for your assistance and reinforcing my confidence and loyalty to Harley Davidson.
Respectively Submitted
Lenne J. Stolberg"
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By: Lenne Frederick, MN
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"A very nice,organized,well put together facility.Whenever we go there we're treated like old friends.Great people,staff,partys,runs,events,etc.Its the only dealership i'll take my Harley to.We bought our Harley there in 2003 for my 50th birthday,a 2002 superglide.We just love the hell out of it!! Thanks for being the fantastic dealership you are. Bill& Vicki"
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By: Bill & Vicki Catawba, NC
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"Greetings,
I have to list my experience at Tilley's Statesville store as 5-star.... only because there was no choice for 10 or 20 or 100 stars!
I passed through earlier this month looking for a place to unload my bike and leave my truck enroute to Bike Week. Other dealers I passed weren't interested in giving me the time of day when they discovered I wasn't planning on spending a bundle at their dealerships.
At Tilley's I was welcomed like a long lost friend. Vickie was incredibly friendly and helpful as were Rich & Brandon back in Service. Not only did they get me unoloaded but they even washed the northern salt & winter crud off my new Ultra..... and wouldn't take a dime for it!
I could go on and on raving about the friendly service I received but I'd quickly run out of adjectives and superlatives. Tilley's is the type of dealership I *wish* I lived close enough to to do business with on a regular basis! And I'm happy to relate my experience to everyone I know as well as broadcast it far and wide via Internet.
Once again, thank you to everyone who made my experience so pleasant. When my travels take me near the Statesville area you can be sure I'll drop by to say 'hi'!
Tom Mitchell
- still shoveling snow in northern Ohio"
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By: Thomas W. Farmington, OH
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"You deserve more than 5 stars on all aspects of your dealership. I bought your T-Rod and have been treated excellent when I needed advice or help. You've backed your warranty excellently. I tell people all the time about you.
Thanks for everything and will look forward to more business with you......."
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By: Keith Leland, NC
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"I came to your store after getting brushed off at another
dearlership, which I had been giving all my buissness to for about two years. Even though I haven't bought a bike from you yet, everyone treated me like I have bought ten bikes over the years. Since my first trip to your store went so well. I've returned to ya'll every time I need something now. I drive a hour just to get your friendly service and it's worth every mile for me. Thanks for treating me like a person and not a number with money in my pocket."
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By: Kevin Ararat, NC
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